Delivery & Shipping Policy
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If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through the Printmines.com website.
Details of our delivery service
ONLINE ORDERING AND EMAIL CONFIRMATION
Products purchased through the Printmines.com website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is dispatched, we will send you a confirmation email.
Deliveries will be performed by a professional courier company engaged by Printmines.com. The delivery service is available from 10 am until 7 pm during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and provide a valid form of identification when your order is delivered. If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provide during the online ordering process and, if still unsuccessful, the courier company, acting on Printmines.com behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company. In no case Printmines.com will refund the amount if the product doesn’t reach you for above mentioned reasons as the product we deal in are customized products and of no use to anyone.
VIEWING YOUR ORDER STATUS
To ascertain the status of your order, please view your order status under ‘My Account’.
Our delivery times will vary between 2-10 working days depending on the location and serviceability. While Printmines.com is firmly committed to delivering your order within the estimated delivery times, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to unforeseen reasons.
There is a delivery fee of depending on the products weight ordered. Printmines.com, in its sole discretion, may determine that your delivery address is located in a remote area and may, upon you placing your online order, request payment of an additional delivery fee.
CALCULATING DELIVERY COST