frequently asked questions
How long will it take to receive my completed design files?
We strive to complete projects within the agreed-upon timeframe outlined in the service agreement or proposal. The exact delivery time depends on the scope and complexity of the project.
Do you provide tracking information for shipped physical deliverables?
Yes, we will provide tracking information for shipped physical deliverables so you can monitor the status of your package during transit.
What should I do if I experience a delay in receiving my design files?
If you experience a delay in receiving your design files, please contact us immediately. We will investigate the issue and take appropriate measures to expedite the delivery process.
What delivery methods do you offer for completed design files?
Completed design files are typically delivered electronically via email or through a secure file-sharing platform. For physical deliverables, such as printed materials, we may ship them to you via courier or postal service.
What happens if I need revisions to the design after delivery?
We offer a specified number of revisions as outlined in the service agreement or proposal. If you require additional revisions beyond the agreed-upon limit, additional fees may apply.
What happens if I am not satisfied with the final design?
Your satisfaction is our top priority. If you are not satisfied with the final design, please let us know, and we will work with you to address any concerns and make revisions until you are fully satisfied with the outcome.
